Care Opinion

The care he received was exceptional

Posted By FiM4321

"The care he received was exceptional"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / General Surgery

(as a relative),

My Husband was recently taken to A&E by ambulance as he was suffering from agonising stomach pain. 

He was assessed in the Major Trauma unit and waited on a bed becoming available so he could be admitted. As there wasn't a bed available at the time, he waited in A&E. When a bed became available, he was moved to Admissions Unit 2 and was taken for surgery to remove his gallbladder, then moved to ward 52.

The care he received was exceptional. From the Surgeon to the Cleaner, he was treated with the utmost respect.

The staff were overworked but attended to all their patients and I cannot rate them high enough.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shelley Kennedy, Senior Charge Nurse, Ward 52, NHS Fife last month
Shelley Kennedy
Senior Charge Nurse, Ward 52,
NHS Fife

Senior charge nurse

Submitted on 29/01/2025 at 12:58
Published on Care Opinion at 12:58

picture of Shelley Kennedy

Hello FiM4321.

Thank you for taking the time to give this lovely feedback for the staff in Ward 52. I am so glad that your husband has had a positive experience whilst in hospital. I will be sure to pass this over to the whole team in Ward 52.

I hope your husband is recovering well after his operation.

Best wishes

Shelley Kennedy, Senior charge nurse.

Ward 52, VHK

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife last month
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife

Submitted on 01/02/2025 at 17:07
Published on Care Opinion at 17:07

picture of Lynsey Brown

Dear FiM4321

I am happy to hear that your husband has received such great care whilst an in-patient in a few different areas within the hospital.

I will share your feedback with the team in Admissions Unit 2, they will be thrilled to hear that his experience within the unit was a positive one.

I hope your husband is doing well after his surgery.

Best wishes

Lynsey

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife last month
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 14/02/2025 at 13:23
Published on Care Opinion at 13:23

Hi FIM4321

Thank you so much for sharing your lovely feedback, I will be sure to share it with the team in the Emergency Department.

I do hope that your husband is recovering well

Many thanks again

Louise Curran

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k