Care Opinion

They helped to make a very stressful situation better

Posted By Grateful 33

"They helped to make a very stressful situation better"

About: Glasgow Royal Infirmary / Critical Care Unit (ICU/HDU)

(as a relative),

My brother-in-law was cared for in ICU West for 5 days following an aneurysm.

I was very impressed with the staff within the unit who were always respectful to both my brother-in-law and the family who were visiting.

As relatives we were kept well informed of everything that was going on. All of the staff made a point of introducing themselves and they would give daily updates about my brother-in-law’s care.

Sadly my brother-in-law has now passed, but I cannot thank the staff enough for their exceptional care. They helped to make a very stressful situation better.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 weeks ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/02/2025 at 16:24
Published on Care Opinion at 16:24

picture of Nicole McInally

Dear Grateful 33

Thank you for taking the time to get in touch. Please accept my apologies for the delay in responding to your story, Care Opinion have advised that your story was tagged to the wrong hospital.

We are deeply sorry for your loss, and our thoughts are with you and your family during this difficult time. It is heartening to hear that our staff were able to offer some comfort and support through their respectful and attentive care. Our staff strive to provide the best possible support not only to our patients but also to their families, especially during such challenging times.

Your kind words about our team's efforts to keep you well-informed and the daily updates about your brother-in-law’s care are truly appreciated. We will make sure that your message of gratitude reaches the staff who were involved in his care.

Take Care

Nicole

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