Care Opinion

Great Phone First Service

Posted By AD2022

"Great Phone First Service"

About: GP out of hours / Phone First

(as a relative),

Upon the advice of our GP surgery, we contacted the Phone First service at the RVH. We were concerned about a relapse, of a potentially serious medical problem, after having been discharged from Critical Care at the end of last week. Symptoms had become a lot worse suddenly. 

Happily, after a call back we were reassured and given appropriate advice. What a wonderful service. We are so grateful. Thank you for running such a professional service. 

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Responses

Response from Geraldine Robinson, Lead Nurse for GP Out of Hours, GP Out of Hours, Belfast Trust last month
Geraldine Robinson
Lead Nurse for GP Out of Hours, GP Out of Hours,
Belfast Trust

Submitted on 31/01/2025 at 12:04
Published on Care Opinion at 12:04

picture of Geraldine Robinson

Dear AD2022

I am the interim Lead Nurse for Phone first and I would like to say thank you so much for sharing your positive experience and feedback when you contacted Phone First Service. I will certainly share your lovely words and feedback to Phone First staff, this is so encouraging.

kind regards.

Geraldine

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