Care Opinion

Fantastic, timely care

Story from nhs.uk

"Fantastic, timely care"

About: Putneymead Group Medical Practice

Immersive Reader

I just wanted to say a personal thank you to all of those that have been involved in my care recently. I contacted the surgery on Monday with acute severe shoulder pain. The same day, I received a call from an empathetic duty doctor who prescribed analgesia and booked me an appointment next day. I saw an in-person GP on Tuesday who addressed my concerns fantastically well and was incredibly understanding, she and the physiotherapist managed to squeeze in an appointment and gave me reassurance and a management plan that day. I am all too aware of the pressures that face the NHS and cannot fault them for their care and accessibility. I am already feeling much better.

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Responses

Response from Putneymead Group Medical Practice last month
Putneymead Group Medical Practice

Submitted on 31/01/2025 at 18:28
Published on nhs.uk at 18:28

Immersive Reader

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you received timely care and felt supported by our team. It’s wonderful to know that our duty doctor, GP, and physiotherapist were able to provide you with the treatment, reassurance, and management plan you needed.

Your appreciation means a lot to us, especially during these challenging times, and we will make sure to share your feedback with the team. We’re also very pleased to hear that you are already feeling much better.

Wishing you continued good health, and please don’t hesitate to contact us if you need any further support.

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