"Do not answer the phone "

Posted via nhs.uk last month

I must have called 20 times across the last three days to speak to reception. I need to speak to someone about an alternative appointment time for my appointment on Monday. There’s never anyone ‘available’. I don’t old appreciate a call back as soon as possible. My details should be traceable through my name.

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Brierley Hill Health & Social Care Centre

Submitted on 24/02/2025 at 09:53

Published on nhs.uk at 09:53

Dear Laura,
Thank you for taking the time to tell us about your experience. We are very sorry to hear that you have had issues trying to arrange an alternative appointment.
If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further.
Thank you,
Patient Experience Team

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Do not answer the phone

"Do not answer the phone "

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