Care Opinion

Wrong letter

Posted By cassiopeiarn83

"Wrong letter"

About: Belfast Health & Social Care Trust / Breast Screening Unit

(as a service user),

The letter I received said I had an appointment in the Mammography suite in the City Hospital. I arrived and was told they don’t do breast screening in BCH on a Thursday and so I was redirected to Linenhall street breast screening clinic. After two parking payments and sitting in traffic I eventually was able to keep my appointment.

How did this happen -no one could explain to me!

Breast screening is an uncomfortable experience as it is so as you can imagine I am even more stressed than is necessary. 

I appreciate all the staff do in the health service but this is one of many mistakes that presumably happens due to cost cutting.

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Responses

Response from Noelle Clerkin, Breast Service Manager, Breast Imaging Breast Unit Linenhall Street/Mammography Dept BCH, Belfast Health and Social Care Trust last month
Noelle Clerkin
Breast Service Manager, Breast Imaging Breast Unit Linenhall Street/Mammography Dept BCH,
Belfast Health and Social Care Trust

Submitted on 03/02/2025 at 11:35
Published on Care Opinion at 11:40

Dear cassiopeiarn83,

Thank you for your valuable feedback.

I was informed of this error on Friday afternoon and I apologise profusely for the inconvenience and stress you experienced.

It was discovered that this was an admin error, with your correct appointment in transit.

We appreciate there is a lot of learning to take from this and we will move forward using this as a scenario based teaching in our in house training.

Please accept my apologies again for the disruption and added stress.

Kind Regards,

Noelle Clerkin

Breast Service Manager

BHSCT

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