Care Opinion

An ideal step from hospital to home

Posted By Cloughreagh

"An ideal step from hospital to home"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

Cloughreagh House is an ideal step from hospital to home. I think older people really need as service like this, it's very hard for them just to step out of a hospital bed and go home, Cloughreagh is a good preparation for going home. 

The staff supported me by encouraging me to be independent and do what I was able to do for myself and if I wasn't able to manage I was able to get help.  I found the staff very very helpful. 

I didn't actually realise what Cloughreagh Home offered, I came here years ago to visit when it was an old peoples home. I was asked in hospital to come and my family encouraged me because I knew I wasn't fit to be going home. The staff have advised me there are leaflets available in the hospital about Cloughreagh but I wasn't given one, I think that would be a great help to people.

I was amazed at the Gym, that is great, it made me feel that I was progressing well. The physio and OT know what you need to do to improve and they show you the exercises however if you are going to improve you need to follow their advice and help yourself., no one can do it for you. 

I really felt safe and I was very well looked after. I was given lots of reassurance. The senior staff  at Cloughreagh have impressed me and they come across very confident in their role, I  honestly thought they were all nurses and I commend them for their professionalism. 

All the staff were lovely , the food was excellent and I really feel better and ready for home after my time here. 

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust last month
We are preparing to make a change
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 30/01/2025 at 18:08
Published on Care Opinion at 18:08

Thank you so much for taking the time to share your story on Care Opinion. I am so pleased to hear that you had such a a positive experience and that you really benefited from your time in Cloughreagh House.. The gym was an initiative introduced following feedback from other Service Users and to date it appears to play a key role in improving and enhancing rehabilitation outcomes.

I am disappointed to hear that you did not receive any information about the Service in Cloughreagh House. We had developed an information leaflet for patients and for staff in acute which we hoped would be shared with patients who was recommended for the rehab service. I will follow this up with the relevant professionals involved with the service so that the information leaflets can be made widely available.

Thank you also for your comments regarding the competency of the staff. Staff employed in Cloughreagh House are all social care staff who are all highly skilled, all staff are required to undertake all the relevant training so they can provide safe and effective care. for Service Users under our care. Staff are registered with the the professional body NISCC and are required to uphold the Code of Conduct,, staff have a strong value base of respect, dignity and equality.

I would like to take this opportunity to thank you again for sharing your experience, and I truly hope your recovery journey continues while you are at home. I will pass on your lovely feedback to team.

Take care

Kind Regards

Kate Mc Beth

Manager

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