Care Opinion

I felt so safe with them all

Posted By Summercometmoo22

"I felt so safe with them all"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Medical Assessment Unit

(as a service user),

I have an autoimmune disease that really took it out of me and felt the need to go to A&E. Every single person I met that worked there was absolutely out of this world. I felt so safe with them all and didn’t actually want to come home. All the Doctors I saw (particularly the A&E one) were the best ever and the vibe on SDEC made me feel so much better considering I felt in a really dark place. I think the chap on SDEC was called John, and he was an absolute legend.

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Responses

Response from Tracey Seth, Ward Manager - Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC) (Northern), Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC), Royal Devon University Healthcare NHS Foundation Trust last month
Tracey Seth
Ward Manager - Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC) (Northern), Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 31/01/2025 at 17:37
Published on Care Opinion at 21:45

Dear Summercometmoo22

Thank you for your kind feedback for SDEC. I hope you are feeling better now. I am glad the environment made you feel better and will feed back to the nurse in SDEC how much you enjoyed the positive vibe you felt whilst in our care

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Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 03/02/2025 at 13:46
Published on Care Opinion at 13:46

Dear Summercometmoo22,

Thank you for taking your time to provide us with your feedback. I echo what Tracey has said and I hope you are feeling better!

I will ensure that your comments are shared with the whole team here in the Emergency Department.

Kind regards

Sophie Hutchings
ED Governance & Operational Support Manager

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