Care Opinion

Excellent care and attention

Posted By Mama27

"Excellent care and attention"

About: Children's Specialist Health Services / Neurodevelopmental Service (NDS)

(as a service user),

I needed help to fill in forms for my son who is autistic. Karen came to my home to help me with this. Karen was extremely knowledgeable about all things autism. She took the time to listen to my story (every family has its own story). She totally understood that filling in the form filled me with emotion and anxiety. 

Karen was so nonjudgmental and went through each part of the form and helped me understand what information was required and helped me to put what I was thinking into words to put in the forms.

I wouldn’t have went forward with the application had Karen not been so kind and compassionate with her time and knowledge. I cannot thank her enough.

I would say this is an excellent service and essential for families like mine that struggle with filling in forms.

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Responses

Response from Suzanne Shields, North Lanarkshire Health & Social Care Partnership last month
Suzanne Shields
North Lanarkshire Health & Social Care Partnership

Submitted on 04/02/2025 at 11:18
Published on Care Opinion at 11:18

Dear Parent,

Thank you so much for you lovely feedback. I will pass on your kind words to Karen. As a service we always want to support our families, so to hear your feedback is really positive for the service.

I hope the assessment process goes well for you and your child.

Thank you again,

Best regards

Suzanne Shields

Clinical Manager

Neurodevelopmental Service

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