Care Opinion

The best A&E experience ever!

Story from nhs.uk

"The best A&E experience ever!"

About: Russells Hall Hospital

Having been previously and more or less ignored in children’s ED department, today was a totally different matter. The process was so smooth, the triage sent us to the right place (xray) the staff were friendly. After X- we went back to ED and the doctor was waiting for us. He checked the x-ray and we were lucky enough to be able to leave. Fantastic, service, smooth and quite frankly amazing!!

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Responses

Response from Russells Hall Hospital 3 weeks ago
Russells Hall Hospital

Submitted on 24/02/2025 at 10:14
Published on nhs.uk at 10:14

Dear Vicky,

Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are very happy to hear the process was smooth and the staff were friendly. We are also happy to hear your service was fantastic. We have passed on your kind words to staff within the department who will be happy to receive them.

All the best and take care,

Patient Experience Team

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