Care Opinion

Loving kindness care

Posted By Adam823

"Loving kindness care"

About: Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control

(as a service user),

I like to thank the Dr Tom at Daisy Hill ED and the 3 nurses who give me great loving care from all. Rosin was again one of them who looked after me at the start of the year, and the other the very caring nurse accompany me out to taxi and advise taxi driver of care I need special thanks to Dr Tom who very kindly made me a coffee.

Also the thanks must go to the NIAS the control room an the two crew who were very kind, also the care I get at ED Daisy Hill is down to a great Dr Hampton who is a great friend an set a care plan for me please thank him. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last month
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 04/02/2025 at 11:02
Published on Care Opinion at 11:02

picture of Maggie Hamilton

Good morning Adam823,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn how kind the control room staff and two crew were with you. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope you are recovering well

Kind regards,

Maggie

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Response from Ward Manager ED / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last month
Southern Health and Social Care Trust

Submitted on 11/02/2025 at 15:18
Published on Care Opinion at 15:18

Thank you for taking the time to share your feedback. We're so pleased to hear that you had a positive experience in the Emergency Department. Our team works hard to provide the best care possible, and your words mean a lot.

Hope you are recovering well.

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