Care Opinion

Excellent care from kind and skilful staff

Posted By JenniferC

"Excellent care from kind and skilful staff"

About: Musgrove Park Hospital / Cardiology Musgrove Park Hospital / Cath Lab Musgrove Park Hospital / Coronary Care Unit South Western Ambulance Service NHS Foundation Trust

(as a relative),

My Father in law was admitted to hospital by ambulance with chest pain.

From being picked up at home and throughout his admission in hospital, he was treated by a number of staff who were all fantastic, kind and caring. There was no delay in his treatment and despite having a cardiac arrest during his stenting procedure he recovered quicky due to the incredible skills and care provided.

He was discharged home today after only a 4 day admission. Thank you to all involved!

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust last month
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 11/02/2025 at 10:44
Published on Care Opinion at 10:44

Good morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope your father in law is on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your father in laws, name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback!

Kindest regards,

The Patient Engagement Team

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Response from Mel Smith, Deputy Associate Director of Patient Care, Somerset Foundation Trust last month
Mel Smith
Deputy Associate Director of Patient Care,
Somerset Foundation Trust

Submitted on 14/02/2025 at 22:14
Published on Care Opinion at 22:14

Dear Jennifer

Thank you so much for your feedback and very kind thanks.

Your Father In Law's time in hospital must have been a very distressing and worrying time for both you and your family. I am extremely glad your father in law experienced such considerate and supportive care from all our colleagues to provide all the reassurance and support he needed.

I hope your father in law is recovering well and is receiving all the support he needs following his discharge at home.

I will share your kind feedback with all the teams involved in his care.

All the very best.

Kindest regards

Melanie Smith

Deputy Associate Director of Patient Care.

Medical Service Group

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