Care Opinion

A prompt scan would have saved days

Posted By swingyc73

"A prompt scan would have saved days"

About: Queen Elizabeth University Hospital Glasgow / Gastroenterology (Stomach and gut problems) Wards 8b, 8c &8d Queen Elizabeth University Hospital Glasgow / Xrays and Scans Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Ambulance came promptly. Checked over and bed in ward within 8 hours.

Suspected Gall stone.

Xray next day ok - no definitive conclusion.

Ultrasound  ordered - Why was there await for 2 days for a hospital of this size? This wait is normal.  Ultrasound - no definitive conclusion.

MRI Scan ordered - 2 day wait  -  WHY?

Gall stone confirmed.

On Hot List for operation next day - Fasted - Sorry but too busy

On hot list for next day -Fasted - again sorry too busy! Will see about next day though still not too hopeful.

My point is that by this point my wife had blocked a bed for a week.

A prompt MRI scan would have saved days, as would a prompt scheduled operation.

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Responses

Response from Callum Lynch, Project Manager, Patient Experience Public Involvement, NHS Greater Glasgow and Clyde 3 weeks ago
Callum Lynch
Project Manager, Patient Experience Public Involvement,
NHS Greater Glasgow and Clyde

Submitted on 19/02/2025 at 13:31
Published on Care Opinion at 13:31

Thank you for taking the time to provide feedback regarding your wife's recent experience at our hospital. We deeply regret the frustrations and delays you both experienced and appreciate your patience during this challenging time.

We understand the anxiety and distress caused by the waiting periods for diagnostic procedures such as the ultrasound and MRI scans. While we strive to provide prompt service, there can be delays due to high demand and emergencies. We are continuously looking at ways to reduce such delays.

Regarding the cancellation of your wife's scheduled surgery, I sincerely apologise for the inconvenience and disappointment this caused. Surgeries can sometimes be cancelled at short notice due to unforeseen circumstances, such as emergency cases that require immediate attention. We understand how disheartening it is to be prepared for surgery, only to be informed that it cannot proceed.

Please pass on our apologies to your wife.

Callum

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 20/02/2025 at 07:52
Published on Care Opinion at 07:52

picture of Marie Kennedy

Hi swingyc73,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your wife and I do hope that she is feeling better. I note that your feedback relates to a number of different NHS services. I am writing on behalf of the Scottish Ambulance Service. Thank you for your positive feedback regarding the timely arrival of her ambulance. I do hope your wife is fully recovered after her surgery and is on the mend.

We wish you and your wife all the very best

Take care,

Marie


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