Care Opinion

Overall a good experience

Posted By patqy83

"Overall a good experience"

About: Musgrove Park Hospital / Accident and emergency

(as a service user),

I was send from GP with bursitis and despite  the fact that was very busy I was seen very quickly, both nurses that attend me were very nice, I spoke with the nurse in charge(i think) Amanda was her name she was very knowledgeable and a male nurse that attend me first (i forgot his name ) both amazing. Very polite reception staff overall a good experience . 

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Responses

Response from Rosannah Bracher, Patient engagement and involvement assistant, Patient Experience and Engagement, Yeovil District Hospital 4 weeks ago
Rosannah Bracher
Patient engagement and involvement assistant, Patient Experience and Engagement,
Yeovil District Hospital

Submitted on 17/02/2025 at 14:50
Published on Care Opinion at 14:50

picture of Rosannah Bracher

Good afternoon Patqy83,

Firstly, I would like to apologise for the delay in correspondence and thank you for taking the time to share such kind feedback.

It is so wonderful to hear that you were treated with such care and compassion and I hope you are making a speedy recovery.

Once again, thankyou for your compliments. Feedback such as yours is invaluable in order for the Trust to review and improve the services we provide.

Kindest regards,

Rosie

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Response from Mel Smith, Deputy Associate Director of Patient Care, Somerset Foundation Trust 4 weeks ago
Mel Smith
Deputy Associate Director of Patient Care,
Somerset Foundation Trust

Submitted on 17/02/2025 at 16:43
Published on Care Opinion at 16:43

Dear Patqy83

I wanted to say a huge thank you for taking the time to share your experience with us. To read your lovely feedback and the words you have used to describe your care and treatment make all the difference to us and we are grateful to you for letting us know.

I have shared your story with all the staff/teams you have mentioned who will be pleased to receive your kind words.

Kind regards

Melanie Smith

Deputy Associate Director of Patient Care

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