"Not treated with dignity and respect"

About: Royal Alexandra Hospital / General Medicine (Wards 8, 10, 11, 14, 15, 18 & 27)

(as a service user),

Some staff we met on this ward seemed uncaring about patients and their experience on the ward.

My gran who is in her 80s and lives at home without access to a shower was admitted to this ward and on the first day she was there we asked if it would be possible for her to be have a shower which we were told couldn’t happen until she was assessed by physios despite her being assisted into the shake by her bed. 3 days later still no shower and a member of staff told us my gran would not be getting a shower as they have 30 patients on the ward to look after. To me this is a shocking display of nursing care. In my opinion they have forgotten that my gran is actually still a person who deserves to be treated with dignity and respect.

When we raised our concerns about my gran being discharged home still displaying symptoms of an untreated urine infection we were told to calm down and that a doctor wouldn’t be able to speak to us. This remark felt like punishment for informing them of our concerns regarding my gran being discharged without treatment for her infection. 

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Responses

Response from Lisa Mullen, Interim Lead Nurse, Medical Specialities - Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 2 weeks ago
Lisa Mullen
Interim Lead Nurse, Medical Specialities - Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde
Submitted on 25/02/2025 at 17:03
Published on Care Opinion on 26/02/2025 at 09:25


Dear Spjp22

Thank you for taking the time to share your feedback regarding your gran's experience at the Royal Alexandra Hospital (RAH). We are deeply concerned to learn about the issues your family encountered. This is not the standard of care we strive to provide, and we understand how distressing this must have been for all of you. Please accept our sincere apologies. We take these matters very seriously, and I would be grateful if you could email myself, Lisa Mullen, Lead Nurse, (lisa.mullen2@nhs.scot) to arrange a suitable time to discuss this further. It would be helpful if you could also include your gran's details in the email.

Thank you

Lisa

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