"My total experience was very positive"

Late last year, I fell down the stairs in my home, sustaining three displaced fractures to my ankle & tibia. The ambulance arrived within 20mins. The Paramedics basically saved my foot! They administered pain relief, radioed ahead, all done with a smile and reassurance.

On arrival I was taken directly to resus. The doctors and nursing staff quickly assessed my injuries, stabilised the fractures, taking time to both reassure and explain the procedure. They ensured that I was as pain free as possible in the circumstances. Everything was done with with a smile and kindness, which of course made the experience much easier for me.

I was then taken to x-ray. Then seen by orthopaedic registrar, who again was reassuring and took time to explain my situation. I prior to admission had been suffering from a UTI, whilst awaiting to be transferred to a ward my urine was tested.

Once on the 27 ward ( Orthopaedics ) the nursing staff ensured I was comfortable, further pain meds were given as required. The following morning I was seen by an orthopaedic consultant who was really lovely , reassuring and once took time to discuss the injuries. I fully appreciated this. A short time later I was  seen by the anaesthetist, who again was lovely.

Shortly afterwards I was taken to theatre. The two theatre nurses were so nice, chatting away to me, keeping me calm and simply making me smile. I in truth think I was smiling as I went under the anaesthetic. Next thing I remember is being back on the ward being made comfortable by a nurse.

Later that evening I was transferred to ward 24. I was on ward 24 ( surgical ward) for 7 days, throughout that period my care and that of the other patients around me was of a very good standard. I due to having a UTI had to frequently buzz for a bedpan, the buzzer was always answered within a short period and a member of staff quickly brought one and helped me onto it. 

The ward staff were attentive, ensuring that my pain was manageable. I was also treated with an IV antibiotic for the UTI. All my personal needs were met with dignity. The atmosphere on the ward was relaxed , despite being busy, staff were always cheery and good humoured, each going out of their way for myself and fellow patients.

My total experience throughout my admission was very positive. I am very grateful to the staff at the RAH and of course the paramedics for their prompt attendance and care. Thank you!