Care Opinion

Attentive to my needs

Posted By snowqr99

"Attentive to my needs"

About: Beech Hall Centre / podiatry Royal Victoria Hospital / Infectious Diseases

(as a service user),

I have kidney disease and got an infection. I went into The Royal Hospital Belfast and was there for 4 days,. I can't remember the name of the ward I was on but it was for infections and I feel they saved my life and I'm very grateful to them.

I have Type 2 Diabetes. I go to Beech Hall for Podiatry. The staff there are very accessible and attentive to my needs. The service is A1.

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Responses

Response from Mandy Dougan, Lead Nurse Medical Specialities, Royal Victoria Hospital, Belfast Health and Social Care Trust 4 weeks ago
Mandy Dougan
Lead Nurse Medical Specialities, Royal Victoria Hospital,
Belfast Health and Social Care Trust

Submitted on 17/02/2025 at 12:51
Published on Care Opinion at 12:51

picture of Mandy Dougan

Good morning my name is Mandy Dougan. I am the lead nurse for the medical specialities in the RVH which covers the regional diabetic foot service. Thank you for taking the time to provide feedback to the team and share your experience with us. I am delighted to hear that your encounter with the team was a positive experience. The staff make every effort to ensure they are delivering high quality, compassionate care to all of our patients and it is very reassuring to hear they have made a difference to you. I have shared your feedback with the team and on their behalf would like to wish you a speedy recovery and continued good health.

Best wishes

Mandy Dougan

Lead Nurse

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Response from Linda Paine, Principal Podiatrist, Community, Belfast Health and Social Care Trust 3 weeks ago
Linda Paine
Principal Podiatrist, Community,
Belfast Health and Social Care Trust

Submitted on 20/02/2025 at 09:33
Published on Care Opinion at 09:33

Thank you for taking the time to write these kind words about your Podiatry appointments in Beechall HWBC.

It gives me great pleasure to hear our podiatrists are attentive and accessible to your needs, as our team work hard to ensure that patients receive a high standard of care and patient's opinions are so important to us. Feedback such as yours really does help remind staff why they do the job they do.

I will make sure that the podiatry team in Beechall are made aware of your very kind feedback and I know they will be delighted.

Wishing you all the best for the future.

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