"Denied basic human dignity"

About: The Princess Royal Maternity Unit / Maternity care (wards 68, 72 &73)

(as a service user),

I delivered a baby at the Princess Royal maternity hospital a few years ago. I was taken to a ward shared by other new mothers around 2am. Since, I was a first time mum, I wasn't sure about feeding my son soon after his birth. I asked the night nurse if my son would be hungry and if I should feed him. The nurse didn't respond but came back with the 'NHS pregnancy book' and threw the book on my bed with the 'Express milking page' open. I did not ask anything after that. But I noticed the same nurse helping and smiling at the mum in the bed next to me offering help with her baby. Although I spoke decent English, I felt as though I was treated differently because of my race.

This experience left me traumatised and I wanted to leave the hospital as early as possible. Even though I wasn't fully comfortable with feeding my son, when told a day later that I could leave if I didn't have any questions about feeding, I told the hospital that I wanted to leave

There was another incident before my son's birth when I was in the labour ward and my husband tried to ring the bell.

There was another man with my husband who rang the bell continuously and left to find another entrance.

A member of staff at the labour ward started yelling at my husband saying you have to ring and wait and I could hear their conversation from inside. Although , my husband mentioned multiple times that it was not him but another person they did not let it go. Finally, after he apologised, the staff member let him in our room. What kind of mindset as new parents should we have with an experience like this. Even though we are not guilty, the coloured person should give in? This left him feeling that he had been treated like a second rate citizen.

I to this day regret picking up "Princess Royal maternity" when I was given a choice of another Glasgow hospital. I feel that this NHS establishment is the most racist from what I have experienced. 

Child birth is already stressful enough without all the racism and prejudices that we had to endure unnecessarily. Clearly, there needs to be racial sensitivity training and care training to treat people irrespective of their colour, race and circumstances.

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Responses

Response from Nicola O'Brien, Interim Senior Charge Midwife, Maternity Unit, Princess Royal Maternity, NHS Greater Glasgow and Clyde 2 weeks ago
Nicola O'Brien
Interim Senior Charge Midwife, Maternity Unit, Princess Royal Maternity,
NHS Greater Glasgow and Clyde
Submitted on 05/03/2025 at 16:54
Published on Care Opinion on 06/03/2025 at 10:10


Dear Coffeesunshineme,

Thank you for taking the time to share your experience. I am so sorry to hear about the care you received within the Princess Royal when you had your son. What you have described is unacceptable and it is not the care we strive to provide. I have provided my contact details below and would be very grateful if you would consider getting in touch with me. This would enable me to look into what happened to you and will also assist in providing information to prevent this happening again.

Best wishes

Nicola O'Brien

Project Midwife

PRMH

Nicola.obrien@nhs.scot

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