Care Opinion

We appreciated everything including the cups of tea

Posted By Granny K

"We appreciated everything including the cups of tea"

About: University Hospital Hairmyres / Emergency Department

(as a service user),

I had to take my elderly father to AE at Hairmyres recently. I would like to thank the staff for their excellent care and attention. We were both treated with respect and consideration. Thanks to everyone from the clerk taking his details, the nurse (apologies I didn’t get your name) and CSW William on triage, Dr King and Ceri and Ellie the nurses.

Thanks also to the laboratory staff for their timely analyses. We appreciated everything including the cups of tea.

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Responses

Response from Shirley-Ann O'Hare, Senior Nurse - Emergency Directorate, University Hospital Hairmyres, NHS Lanarkshire 3 weeks ago
Shirley-Ann O'Hare
Senior Nurse - Emergency Directorate, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 20/02/2025 at 17:42
Published on Care Opinion at 17:42

picture of Shirley-Ann O'Hare

Dear Granny K

Thank you for taking the time in sharing your feedback.

Sorry to hear that your father was not feeling well.

Thank you for your kind words regarding the staffs excellent care and attention.

I will ensure to share your lovely words with William, Dr King, Ceri and Ellie.

Hope your father is recovering well at home.

Thank you again.

Regards

Shirley-anne

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