Care Opinion

Unprofessional new receptionist

Story from nhs.uk

"Unprofessional new receptionist "

About: Gladstone House Surgery

You have a new receptionist.

I find this individual very unprofessional and loud. Booked me in for a blood test in February but never told me that the blood test would be over at a different practice so I turned up on time at the wrong place. Seems to be overly cheerful dancing and singing to music which is not really professional in front of a practice full of porley patients. Also very loud on the phone being argumentative with patients.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gladstone House Surgery 2 months ago
Gladstone House Surgery

Submitted on 19/02/2025 at 09:27
Published on nhs.uk at 09:27

I am sorry to read that you feel you have had a bad experience and feel one of our receptionists is overly cheerful, which you feel is unprofessional. We currently have 3 new receptionists, so it is therefore hard to investigate your comments due to them being posted anonymously.

We have checked our cameras but have not found any inappropriate behaviour from the footage we have viewed. If you would like to get in touch via our generic email DDICB.gladstone@nhs.net, we would be happy to investigate your comments further.

Diane Young

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k