Care Opinion

Home visits not been cancelled

Posted By mercurykf68

"Home visits not been cancelled"

About: Care at home / Irvine and Kilwinning

(as a relative),

I recently read the latest Service User Newsletter ( Feb '25 ) & one article was regarding if the user was going on holiday or to stay with family, they would be obliged if they were informed so they could update their records & tell the relevant services.

On various occasions I've cancelled visits to a relative in advance & it seems that when the staff from Home Care forward the cancellations & the manager for the area isn't in, the visits aren't being cancelled which means the carers are turning up when they don't have to.

To me that is a waste of money & the visits could be allocated to someone else.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kerry Rennie, Team Manager, Care at Home / Anam Cara, North Ayrshire Health and Social Care Partnership 2 weeks ago
Kerry Rennie
Team Manager, Care at Home / Anam Cara,
North Ayrshire Health and Social Care Partnership

Care at home services and Anam Cara Respite

Submitted on 26/02/2025 at 11:57
Published on Care Opinion at 11:57

Morning mercurykf68

Firstly thank you for taking the time to post your comment

I am sorry to hear that this process hasn't been followed and I would like to request further information to enable me to look into this matter for you, if you can call 01294 310222 and request to speak to myself Kerry Rennie or Jean Young or leave a contact number and we will call you back.

Look forward to hearing from you,

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by mercurykf68 (a relative)

I wouldn't mind discussing the issue, I only raised it due to reading the article ... Don't mind phoning one of you BUT I haven't logged when it's happened so couldn't give you specific dates, but like I've stated it seems to happen when the manager is off, so could you not look into it internally, to see who is in the office when the manager isn't present?....

What I can do as of now is, if it happens again, note the dates, then call you to discuss it!!

Response from Kerry Rennie, Team Manager, Care at Home / Anam Cara, North Ayrshire Health and Social Care Partnership 2 weeks ago
Kerry Rennie
Team Manager, Care at Home / Anam Cara,
North Ayrshire Health and Social Care Partnership

Care at home services and Anam Cara Respite

Submitted on 27/02/2025 at 16:16
Published on Care Opinion at 16:16

Afternoon mercurykf68,

Thanks for responding, if we know the area/manager we can look into this,

Look forward to hearing from you,

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k