"Put through excruciating pain"

About: Aberdeen Health and Care Village / GMED Aberdeen Royal Infirmary / Ear, Nose & Throat / Audiology

(as a service user),

I attended the GDocs service at Frederick Street Clinic twice over a weekend because I was in increasing pain, and my symptoms were worsening.

I had tonsillitis, which was being treated with antibiotics prescribed by my GP, but by the Sunday I now couldn’t open my mouth, was in intense pain, feverish, and hardly able to speak.

The doctor I met forced my mouth open with a wooden tongue depressor, even after I explained that I was unable to do this, whilst I screamed and cried in pain. They told me this was to look for a quinsy, which they told me I hadn’t.

They sent me on my way with cocodamol and told me there was nothing they could do.

By Monday evening I was so ill, that when I went to my own GP for an emergency appointment they sent me straight up to the hospital. My blood pressure was on the floor and my heart rate was sky high.

Once I got to hospital the ENT specialists confirmed I had a quinsy, which then infected the glands in my neck, and resulted in a 12 day admission on the ENT ward and 3 surgeries.  I also developed sepsis.

I feel I was severely let down by the Doctor I saw at the Out of Hours Service in Aberdeen (Frederick Street).  Not only did the Doctor put me through excruciating unnecessary pain, but I believe I should have been immediately sent to hospital for an ENT Doctor to review me.

I still feel very let down by the service I received from this doctor, as well as feeling angry at the lack of compassion that was showed towards me as I cried for a long time after they forced my mouth open.

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Responses

Response from Martyna Chlost, Deputy Service Manager, Out of Hours Primary Care (GMED), NHS Grampian 2 weeks ago
Martyna Chlost
Deputy Service Manager, Out of Hours Primary Care (GMED),
NHS Grampian
Submitted on 28/02/2025 at 14:35
Published on Care Opinion at 14:40


Dear hydrusdz37,

Thank you for sharing your feedback on Care Opinion. I am sorry to hear about your experience with the Out of Hours (GMED) service.

I would like to confirm that we received your feedback with specific details, this will allow us to investigate your episode of care in more detail.

Kind regards,

Martyna

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