"I feel like I'm just another number on a page"

I was supposed to be transferred directly from Hampshire crisis team to Trevillis House after escaping domestic violence and abuse.

It took weeks for them to contact me, then I had to have 2 assessments as they lost the first, after waiting several more weeks I found out they decided not to support me but stick me on a waiting list for goodness knows how long, in a mixed gender group. I told them I was not comfortable with this, and I was not offered an alternative, but on record I'm being difficult and obstructive.

I attempted suicide, have been to A&E suicidal, am still very suicidal most days. 

My GP has given up calling them after weeks and weeks of no response.

I notified them I have had no contact, they told me they left voicemails that I did not reply to.

Had they actually tried to leave a voicemail, they would have been greeted with a message instructing them to not leave a voicemail as a)my phone is decrepit so messages do not come through, and b) I have auditory processing disorder so please text or email.

I pointed this out to a member of staff who was very rude and abrupt on the phone, they told me I should just sort out my phone, I told them my ex stole all my money so I can't afford a phone, and also my provider didn't convert service in the area I'm in now so I am stuck for 2yrs in this situation.

They didn't seem to care.

Previous experience being cut off or told to call back when I am calmer, pardon? I'm calling because I'm worried that I am going to jump off a cliff, you want me to go and calm myself down before you will speak to me? There's something incredibly flawed in this surely, couldn't think of any possible devastating consequences of this approach?

So we're at a stalemate, I do not see the point in raising a complaint, I doubt it will make a jot of difference, as they have already decided I am a difficult patient.

Not to mention very disabled, in crippling pain, traumatised and living in an unsafe environment.

I feel like I'm just another number on a page.

Because I can communicate my needs well, they seem me capable, and that, I find disgusting, but unfortunately this is what I have been told by numerous mental health providers over the years.

If you can tell them what's wrong and you aren't causing anyone besides yourself harm, it seems like you are basically on your own.