Care Opinion

Left in the dark

Posted By februarysb88

"Left in the dark"

About: Community Mental Health / Community Mental Health Team (Elderly)

(as a relative),

My husband who has Parkinson's was due to see the nurse at a home visit to begin the journey of discovering if he also has the beginning of dementia.  We waited over an hour passed the due time, all the time my husband becoming more anxious and agitated. 

I rang the telephone number provided to be told that the nurse was on sick and wouldn't be visiting us today.  Although there was an apology, I believe that this mis-communication led to a very fraught morning.

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Responses

Response from Lynda Ralston, Governance Officer, North Ayrshire Health and Social Care Partnership 3 days ago
Lynda Ralston
Governance Officer,
North Ayrshire Health and Social Care Partnership

Governance Officer for North Ayrshire Health and Social Care Partnership.

Submitted on 13/03/2025 at 10:55
Published on Care Opinion at 11:35

I am very sorry to hear this and apologise for the distress this caused your husband and yourself. It is not the usual standard of service we strive to provide and very much welcome your feedback. As a result, we will look at systems we have in place for cancelling appointments when staff are unwell.

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