Care Opinion

The level of service provided was amazing

Posted By AMckee

"The level of service provided was amazing"

About: Belfast City Hospital / Cardiology

(as the patient),

I was nervous about having my loop recorder removed today as I previously had it inserted in Glasgow and did not know what to expect.

Luckily for me, I had it removed by Samantha and Karen, who made me feel so comfortable and were the nicest people I’ve met in a while.

They were incredibly kind, personable, and made the entire experience something positive. Their professionalism and compassionate approach made a world of a difference and I hope if ever I need to return that I am fortunate enough to be cared for by them both again.

The level of service provided today was amazing and it is rare to encounter such warmth and attentiveness in a medical setting. Please pass on my heartfelt thanks to them both.

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Responses

Response from Emma Herron, Assistant Service Manager, Adult Cardiology, RVH,MIH,BCH, Belfast Health and Social Care Trust last week
Emma Herron
Assistant Service Manager, Adult Cardiology, RVH,MIH,BCH,
Belfast Health and Social Care Trust

Submitted on 10/03/2025 at 23:27
Published on Care Opinion at 23:27

picture of Emma Herron

Hi AMckee

My name is Emma and I am the service manager for cardiology in the Belfast Trust. Thank you so much for taking time to write about your experience as a patient at our loop explant clinic. It is so lovely to get such positive feedback and I will make sure that Karen and Samantha are aware of your kind comments.

I hope you are well and make a speedy recovery from your procedure.

Thanks once again.

Emma

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