"Wonderful Care and Compassion"

In mid January 2025, my sister and I found our Mum unconscious at home. We immediately called 999, and within five minutes, an ambulance crew arrived. The paramedics were incredibly professional, attentive, and thorough in their care.

Mum was then taken to the Emergency Department at Borders General Hospital. After a brief wait in the waiting room, we were escorted into a private room. Shortly after, the Consultant (whose name I regretfully can’t recall) informed us that Mum had suffered a brain bleed that was not survivable. My 14-year-old son was with us, and the doctor delivered this devastating news with immense care and sensitivity, using language that was both clear and compassionate.

We were then able to spend some time with Mum in the resuscitation area before she was transferred to the Margaret Kerr Unit. The staff in the Emergency Department were incredibly empathetic and supportive. I would particularly like to acknowledge Lesley, the Senior Charge Nurse, and Staff Nurse Michael, whose professionalism and kindness stood out during such a difficult time.

The atmosphere in the MKU was peaceful and soothing. We were led to a lovely family room whilst the nurses took great care in making Mum look serene and peaceful.

In the following hours, we were given the space and time to say our goodbyes. The nurses were always available if we needed them, but they remained unobtrusive, allowing us the space to process and mourn.

When Mum passed away later that night, the staff were once again incredibly kind and compassionate. A candle was lit to signify that a family had said their final goodbye. We were also offered the opportunity to choose a small trinket, one for each of us, with one to go with Mum. This thoughtful gesture meant the world to us and gave us a wee sense of comfort.

As an healthcare worker myself, I have always been immensely proud of the work done and the services provided. I am well aware of the immense pressures on all departments, especially the Emergency Department.

Despite these challenges, the care and compassion shown to Mum and our family were unwavering. I personally found it deeply reassuring to witness such professionalism and dedication, and I am grateful for the exceptional care Mum received.