I left a less than glowing review of an appointment I attended at this surgery at the end of January when a GP told me that my time was up and I had to leave after 5 minutes. I ensured that I kept within the guidelines of not naming any specific staff members etc. Guess what? The review has disappeared! It was visible for a while until the Practice Manager went through reviews in mid-February, strange that. She's kindly responded to all the positive reviews but presumably reported my review as unsuitable.
I've complained to this individual before, only to get the usual corporate speak response. It's not worth the effort.
"Appalling Practice "
About: Hendford Lodge Medical Centre, Yeovil Hendford Lodge Medical Centre, Yeovil Yeovil BA20 1UJ https://www.hendfordlodge.co.uk/
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››