"An 8 hour wait is totally unacceptable"

About: Inverclyde Royal Hospital / General Surgery

(as a service user),

My husband woke up with excruciating pain at 4.30am with what we later found out were kidney stones. We were seen quickly at a&e and referred for a ct scan and a chat at SAU for the next day.

The wait at SAU was ridiculous, we arrived at 10.15ish in the morning and are still waiting as I write this at 18.21.

We’ve have no update on where the doctor is or when we can expect to see them, and the poor charge nurse has been getting battered with questions left right and centre. The charge nurse has been fantastic, I want to make that crystal clear, and said they'd paged the doctor for the department multiple times with no response. But over an 8 hour wait is totally unacceptable to confirm results - we’ve had to leave as this is beyond and joke and we’ve wasted an entire day.

We get that everyone is busy, they're understaffed and grossly underfunded, but this well beyond a joke.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde last week
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 04/03/2025 at 09:02
Published on Care Opinion at 09:02


picture of Heather Lapsley

Dear Erin96,

Thank you for getting in touch. I'm very sorry to hear of the wait you and your husband experienced in SAU at Inverclyde Royal Hospital.

Since this is an anonymous public forum, could I ask you to get in touch to provide some personal details which would allow us to investigate properly?

My email address is heather.lapsley@nhs.scot or tel. 01475505119

Kind Regards

Heather

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k