Care Opinion

Crisis team support

Posted By magpiere79

"Crisis team support"

About: Carseview Centre NHS 24 / Mental Health Hub

(as a service user),

I had a mental health relapse after several years and used the new 111 line twice in 24 hours. Both times I was lucky enough to speak to CPN Chloe at Carseview who hugely calmed me down and made me feel safe and heard. On the second call it was decided between Chloe and my partner that a face to face assessment would be best. When we got to Carseview, Chloe and the nurse she was working with (I’m so sorry I can’t remember her name), were patient, kind and empathetic, and I felt understood and cared for. Plans were put in place to ensure I was safe to go home that same night and I was able to go home knowing that help was there again if I needed it. 

Chloe and the crisis team at Carseview have made a hugely positive impact on what has been a very tough week, thank you so much. 

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Responses

Response from Danielle Gorrie, NHS Tayside 2 weeks ago
Danielle Gorrie
NHS Tayside

Submitted on 04/03/2025 at 16:06
Published on Care Opinion at 17:01

Thank you Magpiere79 for taking the time to share your experience.

I am pleased to hear you were able to access crisis support when you needed it, and felt you were treated with care and compassion- a standard we always strive for.

I wish you well in your recovery and will ensure Chloe is aware of your feedback.

Thank you

Danielle Gorrie

Senior Nurse

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 05/03/2025 at 16:41
Published on Care Opinion at 16:41

picture of Stephanie W

Dear magpiere79,

Thank you for sharing your story on Care Opinion. I am delighted to read of your positive experience after contacting the Mental Health Hub at NHS 24. It is great to hear that you were referred to your local services for further support.

I am replying on behalf of NHS 24. If you wish to share further information with me, including your Care Opinion username, I can locate the staff member you spoke with and share your Care Opinion story with them. I am sure they will be pleased to hear what a positive impact your journey of care had on you. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best Wishes,

Stephanie

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