"Above and beyond"

About: Community Therapy Services / Totton and Waterside

(as a service user),

Thank you Paul for visiting me following my falls in the village. I think you found that I had a history of tripping over. I was glad you did not find anything in my home that was a potential trip hazard. Thank you for checking my general health and mobility. This did not identify how I perceive myself.

I feel Paul has gone above and beyond what his remit is as he listens to me and has given me his time which I'm very grateful for.

He let me talk about my thoughts and feelings. You are not the person people see you are the person you are inside. I feel vulnerable, lost and alone at times. 

I felt Paul understood me and was interested in me and that means a lot. 

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Responses

Response from Susan Daniel, Therapy Integrated Lead, Totton & Waterside Therapy Team, SHFT 3 days ago
Susan Daniel
Therapy Integrated Lead, Totton & Waterside Therapy Team,
SHFT

I am a Occupational Therapist and currently manage the Totton & Waterside Therapy Team.

Submitted on 12/03/2025 at 16:39
Published on Care Opinion at 16:39


Thank you so much for your feedback. I am Susan the team lead for the Totton & Waterside Therapy Team and I respond to all the feedback for the team.

We really appreciate you taking the time to share your thoughts and experiences regarding our service. It is wonderful to hear that you have got so much out of Pauls visits and that you feel this has helped you feel listened too. I will ensure Paul hears this feedback and I wish you all the best in your continued recovery.

Best wishes

Kind Regards
Susan Daniel
Integrated Clinical lead
Totton & Waterside Therapy Team

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