"Birth at Ulster Hospital & Following Visits"

About: Maternity / Labour Ward / Delivery Suite Maternity / Maternity Ward Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Emergency Department The Ulster Hospital / Paediatric Inpatient Ward

(as a service user),

I was admitted for induction at the end of July 2024 and the care I received from the midwives was lovely, very friendly and attentive even though they were short staffed. I can’t remember all their names but I do recall Lisa and Vince’s care in particular. 

I gave birth on a Monday after having my waters broken and again I do not recall everyone’s name who helped me and my baby but Laura and Faith (student nurse) who delivered with the help of the consultant and the sister (I believe it was Catherine) and the anaesthetist Aoife were really very supportive. It was not an easy birth at all and my bp dropped significantly after I delivered but they were very quick to spot this and the emergency team were there within seconds to help. After this difficult birth when leaving the labour ward, Laura was very kind telling me I couldn’t have done anymore to get baby out which was reassuring and empathetic as I was still reeling from the last 30 mins of labour and what had happened. Her exact words have still not left me more than 6 months following the birth. 

Both Laura and Lisa visited baby and I on the maternity ward after we’d left the labour ward to check in and see if we were ok - I’ll never forget that, I was really touched by this. 

After 2 nights of being in maternity ward (offered an extra night for breastfeeding support) I was very ready to go home and was in a lot of pain that morning. I was also quite low and hormonal and wanted my husband but it was too early for him to be on the ward.  Danielle, one of the midwives was so lovely to me and the simple act of giving me a hug made me feel so much better - truly, she was like an angel in that moment. 

Unfortunately, we had to return to the Ulster 11 days later as baby had choked while asleep in my arms and had gone purple for around 10 seconds. The paramedics were amazing at my house and on the journey and took us to the children’s bit of ED.

The doctor that saw my baby that night I am sorry to say was horrible to me, basically saying I had caused this to happen by over-feeding my baby. After a traumatic birth and our difficult breastfeeding journey up to that point, having a medical professional blame a first time and vulnerable mother in this way further added to my trauma. I was left under the impression they seemed in a bad mood and keen to get all the children from this unit assigned to other wards before it closed.

The consultant who saw us the next day was much kinder in their approach but ultimately the doctors’ opinion for root cause was completely rejected by the infant feeding team a few days later when they assessed her tongue tie (which was significant) and my feeding logs.

I was poorly advised by those doctors to ebf baby despite my concerns on this and this led to my baby that following week to become somewhat dehydrated passing urate crystals. Unfortunately, this really impacted our overall breastfeeding journey which I feel would have been far more positive had we received better informed advice from the doctors at that particular hospital admission. However, the ladies from the infant feeding team were extremely kind to my husband and I, giving my baby truly excellent care at this appointment. 

Between the choking episode and the tongue tie appointment, baby was referred to the rapid response paeds unit and the staff were all amazing in their assessment and care of baby. 

A few months later we had to return to children’s bit of ED due to baby experiencing extreme bowel pain. I believe the name of the doctor who saw us was Emma (but I could be wrong) but she was just amazing at helping baby with the issue and listened to my husband and I with such empathy and care. She even called me the next day to check in with baby which was very kind and reassuring. 

Bar the one doctor who saw us for the choking episode, all the other staff we have encountered at the Ulster Hospital have been wonderful.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 4 days ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 11/03/2025 at 18:23
Published on Care Opinion at 18:23


Hi Victo

Thank you for taking the time tell us of your experience when you attended the Ulster ED with your baby. It is regrettable that you did not have a good experience and sadly encountered a member of medical staff who was not professional and supportive in their assessment and findings and how they communicated that to you. I will share your experience with the lead for medical staff and discuss the learning. This would not be the experience I would want for any patient or family.

It is good to hear on your next visit you had a different experience which was much more positive and supportive.

I hope you are all getting on well and congratulations you on the birth of your little one.

Best Wishes

Jenny

ED Lead Nurse

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Response from Karen Orr, Interim Lead Nurse, Woman & Acute Child Health, South Eastern Health & Social Care Trust 2 days ago
Karen Orr
Interim Lead Nurse, Woman & Acute Child Health,
South Eastern Health & Social Care Trust
Submitted on 13/03/2025 at 14:03
Published on Care Opinion at 14:03


Dear Victo

Thank you so much for taking the time to tell us of your recent experiences. I am so pleased to hear that you found your time in Paediatric Rapid Response Unit helpful. It is always our intention to provide safe, effective and compassionate care, and to listen to your voice - as mummy you know your baby best.

I do hope that you are enjoying your new little bundle of joy and that you are confident, should you ever have to avail of our services again, that both you and baby will be well looked after.

Kind regards

Karen

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 14/03/2025 at 12:58
Published on Care Opinion at 12:58


picture of Maggie Hamilton

Good afternoon Victo,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn how amazing the paramedics were at your house and on the journey to the children’s bit of ED. It means such a lot to our teams to hear that they have a made a difference to those they care for.

I hope you and baby are doing really well.

Kind regards,

Maggie

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