"Weight clinic appointment "

I have been seriously struggling with my weight . I have also liver and cardiac problems. Plus high blood pressure. My GP referred me to Musgrave Park hospital weight clinic last November. I received a letter from them in November. They gave appointment reference number and told me that I should wait till end of January 2025 and I should contact them if I didn’t get any correspondence from them. I haven’t heard anything till end of January . Then I followed the instructions and called them. The call wasn’t pleasant. The person was a bit reluctant and dismissive ( having a bad day ?) . I gave my reference number. The person confirmed that the appointment would be for the assessment . Then told me that I need to call them back in January 2028 . 3 years waiting list for an assessment. I seriously don’t know that I will survive 3 years. This is unacceptable. My appointment is not a surgery or serious treatment..it is an assessment. I tried to explain to person on the phone why is this assessment is very important for me. The person answered me very casually; do you want stay on the list or not? Just like she orders a burger and chips. No empathy, kindness or any apology. I was shocked . Still can’t believe. Shame on the hospital and the trust . Sad and angry