Care Opinion

Confusion with new online practice

Story from nhs.uk

"Confusion with new online practice "

About: Dr Ap Blight's Practice

I needed to speak to a doctor or an associate about my high blood pressure after being told to return if it was over a a certain number . Questions on list were not relevant to me so l was given an appointment for two weeks time , like the lady in one review l had to say yes

to some answers just to get a phone call or email back even though the answer was no . On enquiries the person l spoke to was quite rude and told me to go to A& E when l really needed blood pressure tablets and some answers from a doctor or associate I don’t need this extra stress in my life as l need to be well for my husband who has dementia . This needs to be reviewed for patients who are in similar circumstances

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Responses

Response from Dr Ap Blight's Practice last week
Dr Ap Blight's Practice

Submitted on 07/03/2025 at 12:09
Published on nhs.uk at 12:09

Dear Patient

I am sorry to hear you have had difficulties with out new online booking system. I am grateful for your feedback and will be sharing this with our clinical team at the next meeting.

For blood pressure checks, I would advise you call the practice and book an appointment with one of our healthcare assistants. They can take a reading here in the practice and speak to the duty doctor immediately if it is high and requires treatment.

Alternatively you can submit a question to the doctor via the 'Questions and Admin' section. The duty doctor may send you a form to submit your recent blood pressure readings in and then pass this onto your registered GP for review.

I will share this with our reception team to ensure that in future the correct advise is passed onto callers in a similar situation.

Thank you

Matthew Lowe, Practice Manager

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