"Got the feeling that the physio wasn't interested"

The Physiotherapy Department, Honiton Hospital, Honiton, Devon.

My problem started 6 months ago after breaking my ankle. After discharge from the hospital the physiotherapy community team didn’t contact me and had to be chased up, they were appalling.  After speaking with them it became apparent that they had no intention of providing any support and it was evident that it was a waste of my time.  

I went back to the surgeon 6 months after the accident, again they recommended physiotherapy.  Was given appointment quickly, attended first session, got the feeling that the physio wasn’t interested.  Attended second session, they were 15 minutes late, no apology, no patient came out of the department.  I was out within 10 minutes, I didn’t feel believed, felt uncomfortable and most of the appointment they spent on their computer.

Also, given an old NHS towel to do one exercise, told to do it at home, no exercise band offered.  Was given an appointment in one month’s time, won’t be returning.  

I feel the physiotherapy department at Honiton needs reviewing, updating and management of patients improved and much needed training on how to provide good customer service with appropriate equipment.  The clinical area was shabby.