Care Opinion

No appointments

Story from nhs.uk

"No appointments"

About: Rainworth Health Centre

I was sent a letter from city hospital to have blood tests taken by Rainworth surgery for cancer check up and I was also text by the surgery to book a routine GP appointment for high blood pressure.

i walked into the surgery to book both appointments only to be told they can't do blood test as their system doesn't talk to City hospital so i will have to attend the hospital to have bloods done. Then i tried to book an appointment with the GP ... No appointment can i phone the following week to book appointment for the week after. I explained that i am working and not able to call and if i did i still might not get through or the appointment may have gone. I will probably had a heart attack before i get an appointment

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Responses

Response from Rainworth Health Centre 6 days ago
Rainworth Health Centre

Submitted on 10/03/2025 at 15:46
Published on nhs.uk at 15:47

Dear Mr Hall, thank you for your feedback. I do apologise for the dissatisfaction you have experienced when trying to book an appointment. Our routine GP appointments do get booked in advance and I do understand the system does not work for all patients. We do have our online triage available for routine appointments, we have pre-bookable GP appointments and on the day availability. Reception staff are trained to care navigate patients to different methods of care i.e. to Pharmacy First, 111 and PC24 if we have reached capacity. If you still require an appointment, please do not hesitate to contact me on 01623 764293.

We do advise patients if a blood test is requested by the hospital this is taken at the hospital. We have a limited amount of appointments and these can be booked up to 5 weeks in advance. I do apologies for any inconvenience caused.

Many thanks, Laura Baker, Reception Manager.

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