"Ayr hospital bowel cancer nurses"

About: Crosshouse Hospital / General Surgery University Hospital Ayr / Endoscopy

(as a service user),

My world collapsed a few months ago when I was diagnosed with bowel cancer after doing a bowel screening test, however the care I have received from the MacMillan nurses has been phenomenal.  I have felt like I have had a personal nurse to call on throughout the whole process, I met them at the endoscopy unit, and they called to check in on me the next day.

My scan was swiftly organised and I was called with the results as they came in.  I was kept fully informed throughout and felt very well cared for.  I had to call numerous times for support after my surgery and I was never made to feel a bother, in fact I always felt that they were pleased to hear from me. 

I am now on my road to recovery and can say that having them look after me for the next 3 years is very reassuring.  

The treatment however at Crosshouse hospital from my surgeon left a lot to be desired, I found them very dismissive from the outset, explained very little, and so quickly, I did not understand. I felt I was treated like an object while in hospital - not a person.  If it was not for my nurse being confident in abilities I would not have gone through with the surgery.  

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Responses

Response from Caroline Rennie, Macmillan Nurse Consultant, NHS Ayrshire & Arran, Cancer services, NHS Ayrshire and Arran 5 days ago
Caroline Rennie
Macmillan Nurse Consultant, NHS Ayrshire & Arran, Cancer services,
NHS Ayrshire and Arran
Submitted on 12/03/2025 at 11:02
Published on Care Opinion at 11:02


Dear Ledformant,

Thank you so much for taking the time to provide feedback on your experience of the colorectal cancer service. I am so glad that you found the Macmillan Nurse Specialists so supportive during your care and they will be delighted at the feedback that you have provided. I am sorry that you felt that your experience with the surgeon was not satisfactory and that you did not receive individualised care during your hospital stay as this is not the care we wish to deliver. I will share the feedback you have provided with both the nurse specialists and lead colorectal surgeon for their consideration. I wish you all the best for the future,

Kind regards,

Caroline.

Dr Caroline Rennie

Macmillan Nurse Consultant

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