Care Opinion

No care given to my son

Story from nhs.uk

"No care given to my son"

About: Hulme Hall Medical Group

Went to the gp twice this week told me it was viral, yesterday we ended up in A&E which told us he had infected tonsillitis and needs antibiotics. My son has not ate for three days which i told the gp on arrival but no care at all!!!!!!!!!

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Responses

Response from Hulme Hall Medical Group last week
Hulme Hall Medical Group

Submitted on 10/03/2025 at 12:11
Published on nhs.uk at 12:11

Dear Sandra,

We’re truly sorry to hear about your experience and your son's illness. We understand how distressing it must have been for you, and we regret that you felt the care provided did not meet your expectations.

While viral and bacterial infections can sometimes present similarly, we appreciate your frustration and take your feedback seriously. If you would like to discuss this further, please reach out to our practice so we can review your concerns in detail and see how we can improve.

Wishing your son a speedy recovery.

Best regards,

Tracy Platt

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