Care Opinion

Change in a mole/freckle

Posted By Ginget

"Change in a mole/freckle"

About: Queen Elizabeth University Hospital Glasgow / Day surgery

(as a service user),

Noticed change in small freckle on upper arm contacted GP. Got appt within 4 days..my choice as he was on leave - I was offered next day however I'm used to my GP so waited.   Photo taken of lesion  and sent to Dermatologist. Got appt at hospital the next next day for 10 days time.   

I Arrived on time, Consultant seen me straight away. Assessed lesion gave me great explanation of probable causes of lesion .. Biopsy taken same day. Follow up instructions both  written and verbal given. Information re likely wait for result and I was told Consultant would be in touch with result asap. Clinic was spotless staff friendly efficient and pleasant.

Wonderful treatment. Full marks NHS many thanks 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/03/2025 at 11:35
Published on Care Opinion at 11:35

picture of Kevin Torbet

Dear Ginget

Thank you for sharing your positive experience with us on Care Opinion. We are delighted to hear that you received timely, efficient, and professional care at each stage of your treatment. It’s fantastic that your GP was able to offer you an appointment so quickly, and that the dermatologist and consultant were able to provide thorough explanations, swift action, and clear follow up instructions.

We strive to provide high quality care and it’s great to know that the services you received met your expectations. Your feedback is a testament to the dedication of NHS staff and the importance of early detection and intervention. If you have any further concerns or questions, please don't hesitate to reach out.

Wishing you all the best for your biopsy results, and thank you again for taking the time to share your experience it really means a lot to the staff.

Kind regards

Kevin

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