"Cancelled appointments"

I recently phoned my doctors surgery. I was given an appointment to see a doctor that morning. 

The doctor requested some blood tests to be done. 

A few days later, the bloods were taken at a separate appointment. 

The following week I received a phone call from a member of staff informing me the blood tests needed to be re-done. I asked why. The answer was I'm just the secretary. So, another appointment for blood tests was made.

I've still to have the second lot of bloods taken! The appointment has been cancelled twice by the surgery! I received another phone call, yet again cancelling my appointment! 

The reason being given is staff sickness! 

I'm finding it difficult to understand that no one else in the surgery can take a second blood sample. 

As someone who doesn't visit the doctors surgery often, my experience recently of staff members' tone & attitude has been unacceptable! The attitude has been sharp, unhelpful & I would go as far to say, rude! 

To cancel a second blood test 3 times, is not demonstrating patient care!! Again, this is unacceptable, & I feel needs challenged!