Care Opinion

I felt valued and respected

Posted By earmarkfk53

"I felt valued and respected"

About: Dorset County Hospital / Trauma and orthopaedics

(as the patient),

Immersive Reader

I have attended an appointment with Mr Hanger, Orthopaedic Registrar. In the Reception area I was helped by amazing Receptionist Franklin, who dealt with a challenging situation which happened while I was in the queue professionally and promptly. Then I was shown where to go by a friendly volunteer.

I was invited to the Consultation room by the immaculately looking Nurse, later she supported me during the appointment. 

Mr Hanger listened to my concerns and discussed the treatment options, giving me time to make decision. He helped me on the day with a problem I was suffering for the previous year. I felt valued and respected. 

I am grateful to have been seen by this Doctor. 

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Responses

Response from Hannah Robinson, Patient Experience and Volunteer Lead, Patient Experience, Dorset County Hospital NHS Foundation Trust 10 hours ago
Hannah Robinson
Patient Experience and Volunteer Lead, Patient Experience,
Dorset County Hospital NHS Foundation Trust

Submitted on 17/03/2025 at 11:07
Published on Care Opinion at 11:07

Immersive Reader

Hello

Thank you so much for taking the time leave your feedback. It is fantastic to hear about the care you have received from the staff at South Walks Outpatient Assessment Centre. This is an example of the great care and respect we hope to achieve for all our patients. I will ensure that the staff involved in your care are made aware of your lovely comments.

Thank you again for letting us know your experience.

Best wishes

Julia Woodhouse

Patient Experience and Public Engagement Manager

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