Care Opinion

Appointments and communication - podiatry and orthotic servi...

Posted By Smr1

"Appointments and communication - podiatry and orthotic service"

About: Leeds General Infirmary Seacroft Hospital

(as the patient),

Horrific experience through the podiatry, then orthotic service. Even when they acknowledged that service was poor it just got worse. Latest phone appointment was at 2pm recently to discuss orthotic inserts. Took time off work, allowed the one hour before and the one hour after. No call.

I had to chase only to be told that I would get a call at some point. What is the point of appointments? No communication beforehand to confirm. Already poor experience has ended with this. Absolutely appalling service 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 2 days ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 13/03/2025 at 16:12
Published on Care Opinion at 16:12

Thank you for taking the time to write to us.

I am very sorry to read that you have had such a distressing time whilst using our services. The level of service that you have described is not what we wish to offer.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

kindest regards

Rosie

Senior Nurse

Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k