Care Opinion

5* Care Quality

Posted By Bert117

"5* Care Quality"

About: Causeway Hospital / Acute Ambulatory Hub

(as a service user),

Attended the Acute Ambulatory Unit in Causeway Hospital. 5* Care. Ward Manager (Steven) was extremely attentive, as were all the staff. Steven ensured we were okay throughout the entire time we were there. Very friendly and could not do enough for us. Nothing appeared to be a  problem and Steven definitely made a positive impact on our experience.

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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 6 days ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT

Submitted on 13/03/2025 at 12:53
Published on Care Opinion at 12:53

Dear Bert117,

Thank you so much for taking the time to give feedback of your attendance in the Acute Ambulatory Unit. I am really pleased to hear you had a positive experience. The AAU staff work very hard to provide the highest standards of care & ensure patients are comfortable during their time in the unit. I'm glad to hear this was what you experienced whilst you were there.

I will pass on your kind words to Steven and all the AAU team, I know they will be delighted to hear it!

Best wishes,

Karen Sheridan

Assistant Clinical Services Manager for Causeway AAU.

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