Care Opinion

Well done to all

Posted By Bccphobic

"Well done to all"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

Attended FVRH for an Endoscopy. Dr Heron was first class - explained things very clearly and carried out the procedure in an exemplary way. His manner and whole persona and approach inspired confidence.

The support team of nurses was also excellent : Holly, Hannah and several others whose names I have forgotten (apologies) all made me feel comfortable during my time in the unit. Inter-personal skills of a high order - well done to all. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Gilbertson, Senior Charge Nurse, Endoscopy Department, NHS Forth Valley yesterday
Michelle Gilbertson
Senior Charge Nurse, Endoscopy Department,
NHS Forth Valley

Submitted on 16/03/2025 at 12:01
Published on Care Opinion at 12:01

Dear Bccphobic

Thank you for taking the time to comment on your appointment at the Endoscopy Unit. We strive to reassure and give our patients the highest quality of care.

Your very kind words are lovely to hear, and I am pleased that you had such a positive experience for what can be a daunting procedure.

I will ensure to feed back to Dr Heron, Hannah, Hollie and the whole Endoscopy Team.

I wish you well, take care.

Kind Regards

Michelle Gilbertson SCN Endoscopy Unit

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k