Care Opinion

Amazing care, support and empathy in postnatal ward

Posted By Wright321

"Amazing care, support and empathy in postnatal ward"

About: Forth Valley Royal Hospital / Maternity unit

(as a service user),

I just wanted to take a moment to say thank you to Lesley, for the incredible care and kindness you showed me during my stay in the ward after having my son.

Your warmth and professionalism made such a difference, and I truly felt supported and at ease during such a special and sometimes overwhelming time. Seeing your face after a difficult night and again when we were readmitted made me feel at ease knowing I had someone who excelled in their role for their patients.

I appreciate all the attention you gave to both me and my baby boy —your patience and compassion meant the world. Thank you again for everything! An invaluable asset to the ward.

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Responses

Response from Heather Riddoch, Department Manager/Senior Nurse, NHS Forth Valley 8 hours ago
Heather Riddoch
Department Manager/Senior Nurse,
NHS Forth Valley

Submitted on 17/03/2025 at 10:20
Published on Care Opinion at 10:20

Dear Wright321,

Thanks so much for posting this thoughtful feedback regarding the care you received from Lesley in Ward 8, during your time there.

Staff endeavour where possible to meet the needs of our patients, and their families, and I am so glad you were made to feel at ease during a difficult time.

I will pass this onto Lesley, who will appreciate this very much.

Regards

Heather Riddoch

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