"You should be proud of your work"

About: General practices in Fife

(as a parent/guardian),

My daughter had been experiencing mild hip pain for a few days and a sore tummy I took her to the GP thinking she was probably overcoming a viral illness. I was swiftly given an appointment at Auchtermuchty Health centre  and was seen by ANP Gael. We had seen Gael earlier on in the year following a tonsillitis episode and Gael had told us our daughter had a silent murmur she referred her to paediatrics but we later learned the murmur was due the virus and had resolved.

Gael acted in the best interests of my daughter at that time and I cannot thank her enough. Yesterday we received the most devastating news that our 7 daughter has  acute leukaemia. Gael was apologetic in case she was sending us to hospital “for nothing” but she like me was not happy with my daughter's history even though her recorded observations weren’t alarming.

Gael is a credit to Auchtermuchty Health centre and I cannot thank her enough, not to mention the reception staff who also acted promptly with giving an appointment. You should be proud of your work Gael. We can’t thank you enough Auchtermuchty surgery. Thank you all.

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Responses

Response from Shelley McBain, Interim Service Manager, Primary & Preventative Care, Fife Health & Social Care Partnership yesterday
Shelley McBain
Interim Service Manager, Primary & Preventative Care,
Fife Health & Social Care Partnership
Submitted on 17/03/2025 at 08:57
Published on Care Opinion at 08:57


picture of Shelley McBain

Dear nhanlon334

My name is Shelley McBain and I am the interim Service Manager for Primary Care. Firstly, can I please say how sorry I am to hear of your daughters recent diagnosis. This must be devastating for the family and my thoughts are with you all. I would like to thank you for taking the time to provide this feedback for Gael during this difficult time - which I will ensure is passed onto her and the reception team at the practice.

Thank you again, and all the very best to you and your family

Shelley

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