"Rheumatology booking"

About: Victoria Hospital / Rheumatology

(as the patient),

I previously had an appointment booked with the Rheumatology department, which then got cancelled without me being told. 

I have an appointment booked in the future, which is a telephone appointment. However nowhere on the letter does it tell me that it is a telephone appointment, so if I had not have found out, I would have been travelling to the hospital for this appointment. 

This isn't the first time this has happened with Rheumatology booking and I think they really need to get their act together. 

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Responses

Response from Lynne Campbell, Lead Nurse, Rheumatology & Sexual Health, NHS Fife 3 days ago
Lynne Campbell
Lead Nurse, Rheumatology & Sexual Health,
NHS Fife
Submitted on 14/03/2025 at 13:40
Published on Care Opinion at 13:40


picture of Lynne Campbell

Dear Saryf95,

Thank you for taking the time to leave feedback about your experience. I am really sorry to hear about your experience. The team have not communicated as effectively as I would have expected them to with regards your appointments, and I am keen to resolve and improve this.

Can you give me a call to discuss this further on 01383 623623 ext 29238

Kind regards

Lynne

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