"Rheumatology booking"

I previously had an appointment booked with the Rheumatology department, which then got cancelled without me being told. 

I have an appointment booked in the future, which is a telephone appointment. However nowhere on the letter does it tell me that it is a telephone appointment, so if I had not have found out, I would have been travelling to the hospital for this appointment. 

This isn't the first time this has happened with Rheumatology booking and I think they really need to get their act together.