A specialist at a London hospital sent a letter to the GP on Thursday 6 March (in the afternoon) asking them to prescribe me a medicine for a worsening condition. Feeling worse than before, I rang the GP reception on the following Tuesday to see if the letter had been read and the medicine was imminent.
I was told that a message would be sent to the pharmacist at the GP but that the prescription would take three working days. A phone call from the GP reception confirmed this a day later, stating that the prescription would be sent to my nominated chemist on Friday, over a week after the date of the letter.
I understand that the GP's policy is that prescription requests will take at least three working days. However, the request for the prescription in fact came from the hospital specialist's letter on Thursday, and not my chasing phone call on the subsequent Tuesday.
My nominated chemist is in the City of London near where I work. It is not open at weekends and I am not sure if the prescription will come early enough on Friday for it to be filled.
I am not likely to die without the prescription or anything like that, but I feel unwell and working is difficult. I feel I have been punished because the GP failed to read a letter relating to my ongoing health issues. I am also concerned that there will be similar delays on future, more urgent prescriptions.
I am writing this here because the complaints section of the GP website does not work - if you click on "Poor Experience" it just generates an identical window.
"Bad communication with hospital"
About: Streatham Common Group Practice Streatham Common Group Practice Guildersfield Road SW16 5LS
Posted via nhs.uk
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