"Front desk member was fantastic "

My mum was given an emergency appointment for a painful breast lump by a failing practice in Crewe, five days after the form submission to be seen at a different practice, Gresty Brook.

A member of the front desk contacted us from Grosvenor telling us this wasn't acceptable and my mum should have been seen to on the day and urged us to ring for an immediate appointment, which we did, we were then given the same treatment prior and were told that nothing can be done.

This member followed up with us off her own accord and said she would herself try and get us a solmer appointment which she did.

I can't rate her high enough, I've never met someone who works in the NHS who cares as much as this member did for my mum's situation and I could only wish others would take her example, she's an absolute stellar member of the NHS and I can't thank her and her compassion enough!