Care Opinion

Excellent care at RVH ENT Rapid Access Clinic

Posted By Na123

"Excellent care at RVH ENT Rapid Access Clinic"

About: Royal Victoria Hospital / Ear, Nose & Throat

(as a service user),

I recently attended the rapid access ENT clinic at Royal Victoria Hospital. I attended 6weeks ago with a throat infection, following referral from my GP, and again today for a review .I was seen by Ms Diver on both visits, who was courteous, provided reassurance and took time to explain everything to me in detail. She even apologised for my appointment being 5-10 minutes late. Medication was ordered promptly and I was able to see the letter within hours on the MyChart app. Nursing staff and admin staff were also welcoming. Overall this was a very positive experience.

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Responses

Response from Ruth Jenkins, Service Manager, SURGERY, Belfast HSC Trust yesterday
Ruth Jenkins
Service Manager, SURGERY,
Belfast HSC Trust

SERVICE MANAGER FOR ENT, BURNS & PLASTICS SERVICES

Submitted on 14/03/2025 at 21:00
Published on Care Opinion at 21:00

Hi Na123

Thank you so much for taking the time to provide feedback about Ms Diver and the ENT Rapid Access Service. It is a fantastic service and Ms Diver is a very valued member of our team. I am also delighted that you are using the mycare app on encompass so you can engage with your treatment and care and can readily see your information.

I will make sure all the staff are made aware of your kind words and thank you again for taking the time to let us know we adequately met your needs on this occasion. Hope you are feeling better.

Kind Regards

Ruth Jenkins

Service Manager ENT, Burns and Plastics

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