"Incredible trauma informed practice"

About: Inverclyde Royal Hospital / Gynaecology

(as a service user),

Immersive Reader

Attended Inverclyde Gynaecology for colposcopy appointment - I was very anxious in attending after multiple previous colposcopy appointments (within other hospitals) which were poorly explained, distressing and overall fairly traumatic due to a notable lack or communication from staff.

I can’t speak highly enough about the gynaecology team at Inverclyde. From start to finish every staff member was warm, friendly and helpful. The staff who undertook the procedure and resultant loop therapy explained everything clearly, ran through any worries I may have had and treated me with dignity, respect and consideration throughout.

What should have been a fairly uncomfortable afternoon was made entirely bearable by the incredible staff team. A true example of exceptional practice that should be commended. I cannot thank the team enough for their care and kind words. 

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Responses

Response from Jennifer Harvey, Senior Charge Nurse, Gynaecology Outpatients, Inverclyde Royal Hospital/Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 2 days ago
Jennifer Harvey
Senior Charge Nurse, Gynaecology Outpatients, Inverclyde Royal Hospital/Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde
Submitted on 14/03/2025 at 11:34
Published on Care Opinion at 11:35


Immersive Reader

Dear Cat Hall

Thank you for spending the time to feed back on your experience at our colposcopy outpatients clinic at Inverclyde.

I am sorry to hear about your previous experiences at colposcopy in other units.

I am so glad that you felt our team was warm, friendly, helpful and that the colposcopist and staff nurse explained everything clearly, gave you reassurance and treated you with dignity, respect and consideration throughout.

Im pleased that your experience was entirely bearable due to the staff team and that you felt the care you have experience is an example of exceptional practice

I will pass this positive feedback to the colposcopist and nursing team at Inverclyde, who I know will all be delighted to hear this.

Take Care

Kind Regards

Jen

Jen Harvey Senior Charge Nurse Gynaecology Outpatients IRH

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